Privacy,
clearly explained.

Who we are

Prontaclean provides laundry, dry-cleaning, ironing and related garment-care services from 40 Cold Bath Road, Harrogate, HG2 0NX. For data-protection purposes, Prontaclean is responsible for deciding how and why customer personal information is used.

Information we collect

Depending on how you use the service, we may collect:

• your name, postal address, postcode, email address and telephone number;
• the services and vehicle-visit dates you request;
• safe-place, access and other order instructions;
• order contents, prices, payment status and communications about the order;
• messages sent through the contact form, email or telephone;
• limited technical and security information such as an IP-derived anti-abuse record and server logs.

The postcode checker sends only the postcode to postcodes.io to assess the regular service area. It does not send your name, full address or contact details.

How and why we use it

Providing the service

We use booking and order information to review requests, reserve capacity, collect and return items, assess and price work, take payment, provide updates and handle queries. The lawful basis is that processing is necessary to take steps at your request and to perform our contract with you.

Running and protecting the business

We use order records for accounting, fraud prevention, service improvement, dispute handling and website security. The lawful bases are legal obligation and our legitimate interests in operating a secure, accountable local service. We do not use booking information for unrelated marketing and we do not make decisions with legal or similarly significant effects solely by automated means.

Who we share it with

Information is shared only where needed with service providers supporting the website, hosting, email, WooCommerce order administration and secure payments. Card payments are processed by Stripe; Prontaclean does not receive or store the complete card number.

We may also disclose information where required by law, to protect legal rights, or to professional advisers. Some technology providers may process information outside the UK. Where this happens, the provider is expected to use a lawful transfer mechanism and appropriate safeguards.

How long we keep it

Active booking information is retained while the service is being arranged and completed. Order, invoice and payment records are normally retained for up to six years after the relevant financial year where needed for tax, accounting, fraud-prevention or legal purposes.

General enquiries that do not become orders are normally retained for no longer than 12 months. Security and server logs are retained for a shorter operational period unless an incident requires further investigation. Safe-place and operational notes can be removed following a verified erasure request once the order is no longer active, except where continued retention is legally necessary.

Your data-protection rights

Depending on the circumstances, you may have the right to ask for access to your information, correction of inaccurate information, deletion, restriction, portability, or to object to processing based on legitimate interests. These rights are not absolute; for example, some order records must be retained for legal obligations.

To make a request, contact Prontaclean using the details below. We may need to verify your identity before acting.

Security and complaints

Prontaclean uses access controls, HTTPS encryption, restricted administration permissions, security checks and reputable payment processing to protect customer information. No internet service can guarantee absolute security, but appropriate technical and organisational measures are maintained and reviewed.

Please contact Prontaclean first if you have a concern. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint/ or by calling 0303 123 1113.